Return Policy

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Return Policy

Herbalife guarantees the quality of any product which carries the Herbalife name and certifies that the products manufactured for it meet high standards of freshness and purity for customer use.

We are confident that our customers will find our products satisfactory in every way. However, if for any reason, you are not completely satisfied with any Herbalife product purchased from HerbalDirect.co.za, you may request a refund from HerbalDirect.co.za within thirty (30) days from the date you receive the product.

Note
Completed copies of the Retail Order Form and Customer Request for Refund Form must accompany all returns.

Lost or Stolen Packages
We are not responsible for lost or stolen packages. We recommend that you keep proper Proof of Delivery for any package you ship.

Distributors and Wholesale Club Members
All sales made to Distributors and Wholesale Club Members are final and no returns will be accepted by HerbalDirect.co.za or Herbalife International. Wholesale memberships are non-refundable.

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All weight loss claims refer to the Herbalife Weight Management Program which includes, amongst other things, a calorie-controlled diet, regular exercise, an adequate daily fluid intake and appropriate rest.